- Acceptance of Terms: By using the RAPPORT RIDES app, website, or services, you agree to these Terms of Service.
- Eligibility: You must be at least 18 years old and possess a valid driver's license or be legally permitted to use the services.
- Account Registration: Users must register by using the BOOK NOW feature at the RAPPORT RIDES website or app and maintain an active user account with accurate, current, and complete information.
- User Responsibilities: Users are responsible for maintaining the confidentiality of their account login information and for any activities under their account.
- Payment Terms: Users agree to pay all applicable fees and charges for services rendered via the payment methods provided by RAPPORT RIDES.
- Cancellation Policy: Users may cancel rides without penalty within 60 minutes of their scheduled pick up time, late cancellations or no-shows may incur a fee up to and including the entire cost of the scheduled ride.
- Driver Screening: All drivers are subject to background checks, vehicle inspections, and must meet the company's standards and requirements.
- Incomplete Trips: In the event of vehicle malfunction RAPPORT RIDES will provide alternative transportation at no cost to the rider to complete the trip.
- Prohibited Conduct: Harassment, abuse, discrimination, illegal activities, or unsafe behavior will result in immediate suspension or termination of the user account.
- Insurance Coverage: RAPPORT RIDES provides limited liability insurance coverage during active trips.
- Privacy Policy: RAPPORT RIDES only collects or processes personal data for it’s own business purposes
- User Content: Users may submit content (e.g., reviews, feedback) but grant RAPPORT RIDES a perpetual, non-exclusive, royalty-free license to use, modify, and distribute such content.
- Promotions and Discounts: RAPPORT RIDES may offer promotions or discounts; these are subject to specific terms and conditions and may be revoked at any time.
- Limitation of Liability: RAPPORT RIDES is not liable for any indirect, incidental, special, exemplary, or consequential damages arising from the use of its services.
- Indemnification: Users agree to indemnify and hold RAPPORT RIDES harmless from any claims, damages, or expenses arising from their use of the service or violation of these terms.
- Termination of Service: RAPPORT RIDES reserves the right to suspend or terminate user accounts at its discretion for any reason, including breach of these terms.
- Dispute Resolution: Any disputes arising under these terms shall be resolved through binding arbitration in the jurisdiction where RAPPORT RIDES operates.
- Modifications to Terms: RAPPORT RIDES reserves the right to modify these Terms of Service at any time. Continued use of the service constitutes acceptance of the revised terms.
- Governing Law: These Terms of Service are governed by and construed in accordance with the laws of the jurisdiction in which RAPPORT RIDES operates.
- Contact Information: Users may contact RAPPORT RIDES for support or inquiries through the provided customer service channels listed on the website or app.
- Cleaning and damage fee: A fee of upto $300.00 will be charged to the customer in case of any cleaning-related or other vehicle damage caused by the customer or their guests while services are being provided.
- Sexual harassment policy: Rapport Rides Private Car Service has a zero-tolerance policy towards sexual harassment. Any form of sexual harassment towards the driver or other passengers will not be tolerated. The driver has the right to terminate the ride immediately if any such behavior is observed.
- Best practices while riding: Passengers are required to wear seatbelts at all times during the ride. Passengers are also expected to handle food and beverages with care to avoid any spills or stains in the vehicle.
- FARES Riders agree to pre-pay for all services provided.
- Fee schedule is as follows. Regular Fare ,75 per minute -Rush Hour Fare .65 per minute - Senior Discount Fare .67 per minute- Senior Rush Hour Fare .52 per minute- Wait time is also charged at these rates.
- Payment for extended rides: If a ride extends beyond the booked duration, the customer agrees to pay the additional fees incurred. The additional fees will be calculated based on the per-minute rate of the booked vehicle and the duration of the extended ride.
Please note that these terms are subject to change and are not final. If you have any questions or concerns, please contact us at rapportrides@gmail.com